Delete your Hundo account
You can delete your account in the app in under a minute, or ask us by email. Either way, your account and everything synced to it is deleted for good.
Deleting your account doesn't cancel a subscription. If you subscribed on iPhone or iPad, cancel it first in your Apple account. An active Android (Mollie) subscription is cancelled for you when the account is deleted. See how to cancel.
Delete in the app
- Open Hundo and go to Me.
- Tap Privacy & ads, then Delete account.
- Choose whether to keep your finds on this phone. It's on by default.
- Tap Delete account and confirm.
The option appears only while you're signed in. If you've signed out, sign in first, or use the email path below.
Delete by email
If you no longer have the app, email us from the address on your account:
The button opens an email to info@hundomap.com with the subject "Delete my Hundo account". Include:
- the email address on your account;
- how you sign in: Apple, Google or email. If you use Sign in with Apple with "Hide My Email", give the relay address (it ends in
privaterelay.appleid.com) or the email address of your Apple ID.
To protect your account, we only act on requests we can match to it. If you write from a different address, we'll ask you to confirm by replying from the account's address or by signing in once.
What is deleted
- Your account: email address, display name, your Apple, Google or email sign-in links, and your sign-in sessions on every device. If you used Sign in with Apple, we also revoke Hundo's access in your Apple ID.
- Progress synced to your account: found markers and when you found them, favorites and notes.
- Your email subscription, push tokens and the email preferences stored with your account. An active Android (Mollie) subscription is cancelled.
What is kept
- App Store purchases stay with your Apple ID, not your Hundo account. Android payments are held by Mollie. Pro is tied to your Hundo account, so a new account does not get it back automatically; email info@hundomap.com if you need help.
- Finds on your phone stay on that device if you left "Keep my finds on this phone" on, or if you deleted by email. They're removed when you turn that option off or delete the app.
- Purchase records needed for tax and accounting are kept for 7 years, as Dutch law requires, without your email address or progress.
- A record of your deletion request, kept so we can show we handled it.
Payment providers (Apple, RevenueCat and Mollie) keep their own records under their own policies. See the privacy policy.
How long it takes
- In the app: your account is deleted right away, and you're signed out.
- By email: we confirm your request within 7 days and delete the account within 30 days of confirming it.
- Backups: copies in our backups are overwritten within 30 days.
Questions: info@hundomap.com. More in the privacy policy.